How are your customers feeling about your business?
The answer to this question lays down your’s businesses future steps.
Feedback is the breakfast of champions – Ken Blanchard
It is important to take out time from operations and talk to your customers about their experience with you. It is a bold step, but very crucial and sensitive one. Businesses are either too shy to ask for feedback or too hasty to get it. Both cases can be dangerous for growth.
But used in a right way, quality feedback are by far the most effective tools for a business.
Psychology helps in
- Properly timing the request for feedback
- Asking the right questions (Getting info without sounding pushy)
- Implementing engaging feedback mechanism at scale
- Making sense of the feedback data and drawing actionable insights
Lets work together to get enough information to draw significant conclusions and make your customers feel they are being listened to.