Retain good customers

retainKeeping customers is as important as getting them. Successful businesses are the ones who have built long term customer loyalty.

Customer retention is actually a byproduct of overall experience they get while buying your products and services. Consistency in understanding them and fulfilling their expectation gives you a better shot at retaining.

Get closer than ever to your customers. So close that you tell them what they need well before they realise themselves – Steve Jobs.

Psychology helps in

  1. Analysing experience to grasp why customers are staying / leaving
  2. Listening to customer needs and taking visible action
  3. Finding new and unique ways to create partnerships with customers
  4. Making plans to reward loyalty
  5. Having action plan to persuade customers from leaving you

Do you wish your customers keep buying from you over and over again?